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Terms & Conditions That Shape Your Account

Our Terms & Conditions are built around how you actually use idolpin — from the moment you deposit via DANA, OVO, GoPay or QRIS through to your withdrawal…

Account Verification StepsPayment Method RulesWithdrawal & Dispute Process
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idolpin Terms & Conditions That Shape Your Account
REACH OUR TEAM

How to Contact Us About Your Terms

We're here to answer questions about our Terms & Conditions and help resolve account-related issues.

Live Chat Support Available in our lobby during your session. Tap the chat icon in the bottom-right corner of the screen or on your mobile app to connect with a team member in real time.
Email Support Send a message to our support mailbox and we'll reply within 24 hours. Include your account email, the issue you're facing, and any transaction ID if it's payment-related.
In-App Help Centre Open the Help section from your account menu to access FAQs, policy documents, and links to contact us. This section is available on both mobile app and desktop.
YOUR DATA AND PRIVACY

How We Protect Your Account and Information

Our Terms & Conditions lay out how we handle your personal data, payment information, and account activity.

Data Encryption

All login credentials and payment methods are encrypted using industry-standard protocols. Your DANA, OVO, GoPay and QRIS details are never stored on our servers in unencrypted form.

Account Verification

We verify your identity when you first open an account and again before your first withdrawal. This protects both you and us from fraud and ensures withdrawals go to the correct account.

Session Timeout

Your session automatically expires after 30 minutes of inactivity. Log back in with your credentials to resume play. This reduces the risk of unauthorised access on shared devices.

Dispute Records

We maintain a complete record of every deposit, withdrawal, and game round you play. If a dispute arises, we can review the full transaction history to reach a fair resolution.

Password Security

Change your password regularly and use a unique, strong combination of letters, numbers and symbols. Never share your password with anyone, including our support team.

Data Retention

We keep your account records, transaction logs and payment history for seven years. This helps us handle claims and comply with financial regulations in Indonesia.

Answers to Your Terms & Conditions Questions

These are the real questions we hear from account holders in Indonesia about how our Terms & Conditions apply to their day-to-day play. Read on to find answers about account rules, payments, withdrawals, and what happens if a dispute arises.

No. Our terms explicitly prohibit multiple accounts per person. If we detect duplicate accounts, we reserve the right to suspend all of them without notice. Use one account for all your play on idolpin. If you've forgotten your login, contact our support team for account recovery help.

Deposits via these local methods usually appear in your wallet within 60 seconds. If your balance hasn't updated after 5 minutes, check your payment app to confirm the transaction went through. If both show different amounts, contact our support team within 24 hours with your transaction ID and we'll investigate immediately.

No. Once a deposit is confirmed in your account wallet, it is final and non-refundable. The moment funds arrive in your idolpin balance, they are yours to use for play. Plan your deposit amount carefully before confirming the transaction on your payment app.

Withdrawals are processed within 24 hours of submission and verification. Most reach your DANA, OVO, GoPay or QRIS account within that window; larger amounts may take up to 48 hours. If you haven't received your withdrawal after 48 hours, contact our support team with your withdrawal request ID and we'll trace it immediately.

Verification means we confirm your identity and ownership of the payment method you're using to deposit and withdraw. You'll provide your ID number, full name, and bank or mobile account details. This protects you from fraud and us from money-laundering; it's a legal requirement for financial platforms in Indonesia.

Contact our support team within 30 days of the disputed transaction. Provide your account email, transaction ID, game round number (if relevant), and a clear description of the issue. We'll review the transaction log and respond with our findings within seven business days.

We can suspend or close your account if you breach our terms, such as using multiple accounts, depositing from a third party's payment method, or using automated bot software. We'll send you a notice explaining the reason. Minor breaches may result in a warning first; repeated violations lead to permanent closure.

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